MeritKing respects the privacy rights of every player. This document transparently explains how we collect, use, store and protect your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
Your data is protected with bank-grade 256-bit SSL encryption.
This is our concrete commitment to ensuring every MeritKing player's personal data remains safe and secure at all times.
MeritKing operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). All our data management practices have been assessed and aligned with the requirements of Malaysia's applicable data protection laws.
Every bit of data transmitted between your device and MeritKing's servers is protected by 256-bit SSL encryption — the same security technology used by Malaysia's leading banking and financial institutions such as Maybank and CIMB.
MeritKing never sells, rents, or trades players' personal data to any third party for marketing or commercial purposes. Your data belongs to you – we are simply its custodian.
You have the right to access, correct, transfer, and request deletion of your personal data held by MeritKing at any time through our designated channels.
MeritKing player data is stored on servers equipped with multi-layered protection — including firewalls, continuous threat monitoring, and strict access controls. Only authorised personnel are permitted to access player data.
In the event of any security incident involving player data, MeritKing is committed to notifying affected players within 72 hours and taking immediate steps to contain and remediate the situation.
MeritKing ("we", "platform") respects the privacy of every individual who uses our services. This Privacy Policy clearly explains how MeritKing handles your personal data – from how we collect it and the purposes for which it is used, to who can access it and your rights as the data owner.
As a platform serving Malaysian players, MeritKing fully complies with the Personal Data Protection Act 2010 (PDPA) of Malaysia and internationally accepted data protection principles. By registering for and using the MeritKing platform, you agree to the practices described in this Privacy Policy.
Important Note: This Privacy Policy should be read together with Terms & Conditions MeritKing. Any terms not defined herein carry the same meaning as stated in the Terms & Conditions.
This Privacy Policy applies to all individuals who interact with MeritKing in any capacity — including website visitors, registered members, mobile app users, and anyone who communicates with our support team.
It covers all MeritKing products and services, including:
If you do not agree with any part of this Privacy Policy, we encourage you to refrain from using the MeritKing platform. For any enquiries, please reach us at support@meritking-jit.net.
MeritKing collects only the data genuinely necessary to provide a secure, compliant, and high-quality service. The following are the categories of data we collect:
| Data Category | Examples of Data Collected | Requirements |
|---|---|---|
| Identity Data | Full name, MyKad number, date of birth | Mandatory |
| Contact Data | Malaysian phone number, email address | Mandatory |
| Financial Data | Bank account numbers, e-wallets (Touch 'n Go, GrabPay, DuitNow) | Mandatory |
| Technical Data | IP address, device type, web browser, operating system | Automatic |
| Usage Data | Login records, game history, deposits & withdrawals | Automatic |
| Communication Data | Live Chat conversation logs, support emails | Where relevant |
MeritKing not store credit or debit card information directly. All payments are processed through certified, secure third-party payment gateways – including Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
Your data is collected through several different methods depending on how you interact with MeritKing:
MeritKing only uses your personal data for legitimate, specific, and proportionate purposes. The following are the primary purposes for which data is used:
Data Minimisation Principle: MeritKing adheres to the principle of data minimisation – meaning we only collect data that is strictly necessary for the stated purpose. We do not collect excessive or irrelevant data.
MeritKing does not sell players' personal data to anyone. However, in certain circumstances, we may need to share limited information with the following parties:
MeritKing never and will not share your personal data with any advertisers, data brokers, third-party marketing companies, or entities unrelated to the delivery of MeritKing's services to you.
MeritKing invests seriously in security infrastructure to ensure your data is always protected. Our security measures include:
While no system can guarantee 100% security, MeritKing applies security standards on par with leading financial institutions and banks in Malaysia. We continuously update our security measures in line with the latest developments in cyber threats.
MeritKing uses cookies and similar tracking technologies to enhance the user experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note, however, that disabling essential cookies may affect the functionality of the MeritKing platform and you may not be able to access all available features.
MeritKing retains your personal data for as long as it is needed for the purposes set out in this Privacy Policy, or as required by applicable Malaysian law.
| Data Type | Retention Period |
|---|---|
| Active account data (identity, contact details) | Throughout the active account period + 5 years after closure |
| Financial transaction records | 7 years (Malaysian legal requirement) |
| Customer support chat logs | 2 years from the date of interaction |
| Technical data & system logs | 12 months |
| Marketing data (with consent) | Until consent is withdrawn |
Once the retention period expires, your data will be securely deleted or converted into anonymised form that cannot be linked back to you personally. Secure deletion means the data cannot be recovered by any party.
Under Malaysia's PDPA and MeritKing's Privacy Policy, you have the following rights regarding your personal data:
MeritKing respects and upholds all data protection rights of players in Malaysia.
You have the right to request a copy of all personal data we hold about you. MeritKing will process such requests within 21 business days.
If your data is inaccurate or incomplete, you have the right to request a correction. Log in to your account or contact our support team.
Under certain circumstances, you have the right to request the deletion of your personal data. Such requests are subject to applicable legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide a reason.
You have the right to receive your personal data in a machine-readable format for transfer to another platform of your choice.
In certain circumstances, you have the right to request that we restrict the processing of your data while a dispute or investigation is ongoing.
How to Exercise Your Rights: To submit any request relating to your privacy rights, please contact MeritKing's Data Protection Officer (DPO) at support@meritking-jit.net stating the type of request and your MeritKing account number. We will process your request within 21 business days and may request identity verification before doing so.
MeritKing reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant reasons. When we make material changes, we will:
Your continued use of the MeritKing platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.